Privacy Policy | vcity Official Platform Malaysia

Last Updated: 2026-08-18

Privacy Snapshot

  • What we collect: Identity, payment, and technical data.
  • Why we collect it: To manage accounts, process payments, and prevent fraud.
  • Who sees it: Only vetted internal staff and essential service partners.
  • Retention: Kept for the account life and as required by Malaysian law.
  • Deletion: Requests can be made via our support channels.

1. Introduction and Scope

Welcome to vcity. This Privacy Policy describes how we handle personal information for users accessing our platform in Malaysia. By using our services, you agree to the practices described here.

This policy applies exclusively to the vcity platform. It does not apply to any third-party websites, external payment gateways, or external links that you may visit after leaving our site. Once you navigate away from our domain, the privacy policies of those external entities take effect.

2. Personal Information We Collect

We collect only the information necessary to provide a secure and functional gaming environment.

Account & Identity Usernames, contact details, and birth dates to establish your identity and ensure you meet the minimum age requirements.
Verification Documents Identification papers provided during the KYC process to verify account ownership and prevent identity theft.
Payment Data Transaction histories and payment method details necessary to process deposits and withdrawals.
Gaming Activity Records of games played, wager amounts, and winnings to maintain fair play and track account balance.
Technical Data IP addresses, browser type, device identifiers, and operating systems to optimize performance and detect abuse.
Communications Records of your interactions with our support team to resolve queries and improve our service.

3. How We Collect Data

Information is gathered through three primary channels:

  • Directly from you: Information provided during registration, account verification, or when contacting support.
  • Automatically: Technical data captured via cookies and system logs while you navigate our platform.
  • Service Providers: Information received from our partner payment processors and identity verification services.

4. Why We Use Your Data

We process your data for the following legitimate purposes:

  • Account Management: Creating and maintaining your user profile and security settings.
  • Financial Transactions: Processing MYR deposits and withdrawals accurately and securely.
  • Compliance: Verifying age and identity to adhere to gambling regulations and anti-money laundering rules.
  • Security: Detecting and preventing fraudulent activities, multi-accounting, and system intrusions.
  • Personalization: Tailoring the user interface and content based on your preferences.
  • Marketing: Sending promotional updates, only if you have explicitly opted in to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We share information only in the following circumstances:

  • Essential Partners: With payment providers, verification services, and technical infrastructure hosts required to operate the site.
  • Legal Requirements: When required to comply with a valid legal order or request from relevant authorities in Malaysia.
  • Fraud Prevention: Sharing data with specialized agencies to combat gaming fraud and money laundering.

6. How We Protect Your Data

We implement robust technical and organizational measures to safeguard your information:

  • Encryption: Using industry-standard encryption for data in transit between your device and our servers.
  • Access Control: Restricting internal access to personal data to only those employees whose roles require it.
  • Isolation: Keeping sensitive payment data isolated from general account information.
  • Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to remember your preferences and keep your session secure. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or ask us to correct inaccuracies.
  • Deletion: Request the erasure of your personal information.
  • Objection: Object to the processing of your data for marketing purposes.
  • Withdrawal: Revoke any consent previously given for data processing.

To exercise these rights, please contact our team through the channels listed on our Support page. Note that some data must be retained even after account closure to comply with Malaysian anti-money laundering and gaming regulations.

9. Data Retention

We retain personal data for as long as your account remains active. Once an account is closed, we maintain certain records for the timeframe required by applicable law in Malaysia to satisfy legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove all associated personal data.

Parents or guardians who believe a minor is using our platform are encouraged to report this immediately via our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through the official channels available on our Support page.