Terms and Conditions

By accessing or using the vcity platform, you agree to be bound by these Terms and Conditions. These terms constitute a legal agreement between you and the platform operators. If you do not agree to any part of these terms, you must cease using the website and its services immediately.

We reserve the right to update these terms at any time. Your continued use of the platform following any changes constitutes your acceptance of the revised terms. We encourage users to review this page periodically.

To create an account, you must be at least 18 years of age (or the higher legal minimum age if required by your specific jurisdiction). By registering, you represent that you have the legal capacity to enter into this agreement.

Access to vcity is restricted to users located in Malaysia. Users attempting to access the site from prohibited regions via VPN or other masking software do so at their own risk and may have their accounts closed and funds frozen.

You are responsible for providing accurate, current, and complete information during registration. We employ a "Know Your Customer" (KYC) process; verification documents may be requested at any time, specifically before your first withdrawal request is processed.

Strictly one account per person, household, or IP address is allowed. You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect your account has been compromised, please contact our support team through the channels on this site immediately.

We support various payment categories to facilitate your transactions. Deposit and withdrawal limits, as well as estimated processing times, are displayed within your account dashboard and may vary depending on the chosen payment method.

All transactions must be made using payment methods registered in the account holder's own name. Third-party payments are strictly prohibited. We reserve the right to withhold payouts until identity and payment ownership are fully verified.

All promotions are subject to their own specific terms and conditions. You can view current offers on our Promotions page.

Wagering Requirements

Bonus funds are typically subject to "wagering" or "playthrough" requirements, meaning you must bet the bonus amount a certain number of times before it converts to withdrawable cash. Bonus funds are tracked separately from your real money balance.

Fair Use

While a bonus is active, maximum bet limits per round may apply. Any form of bonus abuse—including creating multiple accounts to claim the same offer—will lead to the forfeiture of all bonuses and potential account suspension.

All games on our platform use certified Random Number Generators (RNG) provided by our licensed game suppliers to ensure completely random and fair outcomes.

In the event of a technical glitch or connection failure during a round, the round may be voided, and the original stake refunded to your account. Disputed rounds will be investigated based on server logs, and our final decision on such matters is binding.

To maintain a fair environment, the following activities are strictly forbidden:

• Fraudulent activity or attempting to deceive the platform.
• Requesting chargebacks via payment providers.
• Collusion with other players or using bots and automation software.
• Arbitrage, hedge betting, or exploiting technical glitches.
• Money laundering or using accounts to transfer funds for others.

Violation of these rules will result in immediate account suspension, forfeiture of all balances, and a permanent ban.

We are committed to providing a safe gambling environment. Users can access tools in their account settings to manage their play, including deposit limits, session reminders, and cool-off periods.

Self-exclusion is available for those who wish to stop gambling entirely. Please note that once a self-exclusion period is set, it cannot be cancelled early. For more information, visit our Responsible Gaming page.

All content, including logos, graphics, text, and software, is the property of vcity or its partners. You are granted a limited license to use the site for personal, non-commercial entertainment. You may not reproduce, distribute, or modify any part of the site without prior written consent.

Services are provided on an "as is" and "as available" basis. While we strive for 100% uptime, the platform may be unavailable due to scheduled maintenance or unforeseen technical issues.

We are not liable for losses resulting from technical failures beyond our control. Obvious errors in displayed odds, account balances, or payouts (palpable errors) will be corrected by the platform.

We reserve the right to suspend or close any account if there is a reasonable suspicion of a breach of these terms. During an investigation, account funds may be frozen.

Upon termination, any remaining legitimate funds (excluding bonuses) will be returned to the user's verified payment method, provided no fraud was committed.

Your privacy is important to us. All personal data collected is handled in accordance with our security protocols. For detailed information on how we collect and use your data, please refer to our Privacy Policy.

If you have a concern, we ask that you first utilize our internal complaint channels. When submitting a complaint, please provide your account ID, a clear description of the issue, and any supporting evidence (e.g., screenshots).

We aim to resolve all disputes internally and fairly. If a resolution cannot be reached through our support channels, the matter will be handled according to our internal dispute resolution procedures.

These terms are subject to change to reflect changes in the law or our service offerings. All updates are posted on this page. Please check the "Effective Date" at the top of the page to ensure you are reading the most current version.

For any questions or clarifications regarding these Terms and Conditions, please reach out to our official support team via the Support page or through the live chat channels available on this website.