Terms & Conditions | vcity

By accessing or using the vcity platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you, the user, and vcity. If you do not agree with any part of these terms, you must immediately cease using our services and exit the platform.

We reserve the right to update or modify these terms at any time to reflect changes in our services or operational requirements. Any continued use of the platform after such updates are posted constitutes your acceptance of the revised terms. We encourage users to review this page regularly.

To use our services, you must meet the following criteria:

Access to the platform may be restricted in certain jurisdictions. It is your responsibility to ensure that your use of vcity complies with the laws applicable to your current location.

When creating an account, you agree to provide accurate, current, and complete information. Providing false details may result in the immediate termination of your account and forfeiture of any remaining balance.

Our security policy strictly enforces a limit of one account per individual, household, or IP address. Attempting to bypass this through multiple registrations is considered a violation of these terms.

To ensure the security of funds, we require identity verification (KYC) procedures. These checks must be completed before any withdrawal requests are processed.

vcity supports a variety of payment categories. All financial transactions are conducted in MYR. Detailed limits and processing times are displayed within your account dashboard and may vary depending on the specific method chosen.

To prevent fraud and money laundering, all deposits and withdrawals must be made using a payment method that belongs to the registered account holder. We do not permit third-party payments. Any attempt to use another person's account for transactions will lead to the funds being blocked.

Withdrawal requests are subject to verification. We reserve the right to request additional documentation to confirm the source of funds or the identity of the account holder before approving a payout.

Promotional offers are designed to enhance the gaming experience. Each offer is governed by its own specific set of rules, which are detailed on the Promotions page.

Most bonuses carry wagering requirements (playthrough), meaning bonus funds must be wagered a specific number of times before they can be converted to withdrawable cash. Bonus funds are maintained in a separate wallet from your cash balance.

Bonus abuse includes, but is not limited to, creating multiple accounts to claim the same offer or colluding with other players to guarantee a win using bonus funds.

We are committed to a fair gaming environment. All game outcomes are determined by Random Number Generators (RNG) integrated by our game providers to ensure unbiased results.

In the event of a technical glitch, server failure, or interrupted connection, any round that was not completed will be considered void. In such cases, the stakes for that specific round will be refunded to the user's balance.

Disputed rounds will be investigated based on server logs provided by the game supplier. The decision reached after reviewing these logs is final.

To maintain the integrity of the platform, the following activities are strictly forbidden:

• Fraudulent activities and payment chargebacks.
• Collusion between players or hedge betting.
• Use of bots, scripts, or automation software.
• Exploiting technical bugs or site vulnerabilities.
• Money laundering or structured transactions.

Detection of any prohibited activity will result in the immediate suspension of the account. vcity reserves the right to void any winnings resulting from these activities and may withhold funds if fraud is suspected.

vcity encourages all players to gamble responsibly. We provide several tools to help you manage your gaming habits:

Please note that once a self-exclusion period is set, it cannot be cancelled or shortened. For more detailed guidance and tool settings, please visit our Responsible Gaming page.

All content on this website, including text, graphics, logos, and software, is the property of vcity or its partners. You are granted a limited, non-exclusive license to access the site for personal use.

You may not reproduce, modify, distribute, or use any part of the platform's intellectual property for commercial purposes without express written consent from our management.

Our services are provided on an "as is" and "as available" basis. While we strive for constant availability, vcity does not guarantee that the platform will be uninterrupted or error-free.

Maintenance windows or third-party technical failures may result in temporary service interruptions. vcity is not liable for any losses incurred during such downtimes.

Obvious errors, such as incorrect odds, balance glitches, or payout mistakes resulting from software malfunctions, may be corrected by the platform. In such cases, we will notify affected users accordingly.

vcity reserves the right to suspend or terminate any account without prior notice if there is evidence of a breach of these terms, suspected fraud, or illegal activity.

During an investigation, an account may be temporarily frozen, restricting all deposits and withdrawals. If an account is closed for legitimate reasons, remaining balances may be returned to the original payment source, minus any funds linked to fraudulent activity.

We collect and process your personal data solely for account management, transaction verification, and security purposes. Your data is handled according to professional standards to prevent unauthorized access.

For information on how we use cookies and tracking technologies to improve your experience, please refer to our Cookie Policy.

If you encounter an issue, we request that you first use our internal complaint process. Please provide your account ID, a detailed description of the problem, and any relevant screenshots to our support team.

We aim to resolve all disputes internally and fairly. If a resolution cannot be reached through our support channels, the matter will be handled according to the internal escalation protocols of vcity.

These Terms & Conditions are subject to periodic updates. All changes will be posted on this page with a revised "Effective Date" at the top. It is the user's responsibility to check this page to stay informed of the current rules governing the platform.

If you have any questions regarding these terms or require clarification on a specific rule, please reach out to our dedicated support team. You can access all available communication channels via the Support page.