Cookie Policy | vcity Official Login

Last Updated: 2026-08-18

This policy explains how vcity uses cookies and similar tracking technologies to provide a secure, personalized, and efficient gaming experience for our users in Malaysia.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the site to remember your actions, preferences, and identity over time. In addition to standard cookies, we may use similar technologies such as local storage (which stores data on your device for longer periods) and tracking pixels (tiny invisible images used to track page views).

For a high-performance gambling platform like vcity, these technologies are essential. They ensure that your session remains active while you move between different game lobbies, verify your identity to prevent unauthorized access to your funds, and allow us to optimize the site layout for your specific device.

Types of Cookies We Use

Essential Cookies

These are strictly necessary for the website to function. They enable core features such as secure login authentication and the ability to deposit or withdraw funds.

Example: Maintaining your session so you don't have to log in every time you click a new page.

If declined: The site will not function; login and financial transactions will be disabled.

Performance Cookies

These cookies collect anonymous information about how visitors use our site, helping us identify which pages are slow or which features are most popular.

Example: Tracking which game categories are accessed most frequently to improve load speeds.

If declined: The site remains functional, but we cannot optimize the experience based on your usage.

Functional Cookies

These allow the platform to remember choices you make to provide a more personalized experience.

Example: Remembering your preferred display currency as MYR or your most recently played slots.

If declined: You will need to manually reset your preferences upon every visit.

Targeting Cookies

Used to deliver advertisements that are more relevant to you and your interests based on your browsing habits.

Example: Showing you specific vcity bonus offers based on the types of games you prefer.

If declined: You will still see ads, but they will be generic rather than tailored to you.

How We Use Cookies

  • Session Authentication: We use cookies to ensure that only you can access your account and that your session remains secure during gameplay.
  • Preference Management: Remembering your interface settings and language preferences for a seamless return visit.
  • Fraud Prevention: Detecting multi-account creation and identifying suspicious patterns to protect the integrity of the platform.
  • Traffic Analysis: Measuring page visits and user flow to improve the overall site architecture.
  • Personalized Offers: Displaying relevant promotions and bonuses that align with your gaming style.

Third-Party Cookies

Certain cookies on our site are placed by third-party service providers. We partner with trusted external entities to enhance our services. These categories include:

  • Analytics Providers: To help us understand user behavior and site performance.
  • Advertising Partners: To manage our marketing campaigns and track conversion rates.
  • Payment & Fraud Services: To ensure secure transactions and verify the legitimacy of deposits/withdrawals.
  • Live Support Systems: To enable real-time communication between you and our customer service team.

Since these cookies are managed by third parties, we encourage you to review the individual privacy and cookie policies of these providers for more detailed information.

How to Manage or Disable Cookies

You have the right to decide which cookies to accept. You can manage your preferences through your browser settings:

Google Chrome

Settings > Privacy and security > Third-party cookies

Safari

Settings > Safari > Advanced > Website Data

Mozilla Firefox

Settings > Privacy & Security > Cookies and Site Data

Microsoft Edge

Settings > Cookies and site permissions > Manage and delete cookies

Important: Blocking essential cookies will prevent you from logging into your vcity account, managing your funds, or placing bets.

Alternatively, you may use "Incognito" or "Private Browsing" mode, which deletes cookies automatically once the browser session is closed.

Cookie Consent & Your Choices

When you first visit vcity, we request your consent to use non-essential cookies via a notification banner. You can change your preferences at any time by clearing your browser cache or adjusting your browser settings.

Your data rights are important to us. For a detailed explanation of how we handle your personal information, please visit our Privacy Policy.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements in Malaysia. Any changes will be posted on this page. We recommend checking the "Last Updated" date at the top of this page to stay informed about the current terms.

Contact Information

If you have any questions regarding our use of cookies or wish to request further clarification, please contact our customer support team through the following channels:

Support Center

Visit our dedicated support page for help.

Live Chat

Connect with our agents instantly via the site chat.

18+ Please gamble responsibly. Online gaming should be for entertainment only.